The Scanning & Document Workflow service offers many levels of support depending on your needs. Frequently Asked Questions and Training are good resources to get started.

Support for: 

Department Power Users

For issues with the application or workflow, contact the KU IT Application Analyst at workflow@ku.edu.

For technical issues, contact your department's IT Support Staff.


Faculty and Staff

Read about the individual workflow and any extra documentation on this site.

If you're experiencing a technical issue related to a printer, scanner, browser or workstation, contact your department's IT Support Staff.

If you have a question about the business process, workflow, security role/access or application, contact your department Power User. If you don't know the Power User in your department, please contact workflow@ku.edu.


Department Technical Support Staff

For issues with the application or workflow, refer the user to the department Power User, or contact the KU IT Application Analyst at workflow@ku.edu.

For technical issues, check the Knowledge Base and then ask Tier 2 Support


Students

Contact the KU IT Customer Service Center at itcsc@ku.edu or 785-864-8080.


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Note: If you're not connected to the secure JAYHAWK Network, you will need to launch KU Anywhere in the myKU Portal.

Get Started

Have an idea for a new workflow? Or, would you simply like to convert accumulated files to digital records?

See how the process works and request a project under Get Started.

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